Senior Credit and Collections Manager

Job Description:

• Lead collection activities to reduce past-due receivables, improve Days Sales Outstanding (DSO), and minimize bad debt exposure.
• Evaluate customer creditworthiness and establish, monitor, and adjust customer credit limits based on financial analysis and risk assessments.
• Partner with Sales, Account Management, Order Operations, and Accounting to resolve invoice disputes, billing issues, purchase order discrepancies, and other payment barriers.
• Monitor AR aging, unapplied cash, customer deductions, and collection performance while providing accurate reporting, cash forecasts, and risk assessments to Finance leadership.
• Coach, develop, and manage the Credit and Collections team by establishing clear goals, accountability, and best practices.
• Drive process improvements, automation initiatives, and enhancements to credit policies, collections workflows, and reporting capabilities.
• Complete ongoing security awareness training and comply with company policies.
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts.
• Perform other duties as assigned.

Requirements:

• 7 to 10+ years of progressive experience in credit, collections, accounts receivable, or finance operations, including prior leadership of a credit and collections team.
• Experience managing an accounts receivable portfolio of at least $1.1 billion, reflecting the scale and complexity of the company's operations.
• Strong knowledge of commercial credit analysis, customer risk assessment, collections strategies, dispute resolution, and accounts receivable management within a B2B environment.
• Experience managing a large, complex accounts receivable portfolio with enterprise customers, including purchase orders, contract terms, and customer payment processes.
• Advanced proficiency in Microsoft Excel and financial reporting tools; experience with NetSuite or similar ERP systems is preferred.
• Excellent analytical, negotiation, communication, and relationship management skills, with the ability to influence stakeholders across Finance, Sales, and Operations while driving process improvements.

Benefits:

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!