Billing and Collections Specialist, Europe (6 months contract)

Billings And Collections Specialist Prosci is a global leader in change management solutions, providing research-based methodologies, training, and advisory services to organisations around the world. In Europe, Prosci operates through multiple legal entities, delivering change management courses and services both virtually and in person across several jurisdictions. The Billings and Collections Specialist will own the end-to-end revenue billing and collections cycle for Prosci's European entities. This position is responsible for the accurate and timely invoicing of open enrolment, enterprise, and membership customers — across both B2B and B2C channels — as well as the resolution of outstanding receivables and the maintenance of a healthy AR ledger. This role is well-suited to a proactive, detail-oriented finance professional with a strong customer service orientation, solid experience in accounts receivable, and the ability to manage a high volume of daily billing activity within a fast-paced, global organisation.

Key Responsibilities

Billing & Invoicing

• Raise and issue invoices for open enrolment courses to B2B and B2C customers in a timely and accurate manner.
• Upload invoices to customer portals and third-party billing platforms as required.
• Chase and resolve missing information required to complete and issue B2B invoices.
• Issue invoices for enterprise enrolments to B2B customers, including follow-up on incomplete booking data.
• Reissue membership invoices via Xero or send directly to customers for payment.
• Process and raise project codes as requested to support invoicing workflows.

Credit Notes & Adjustments

• Issue credit notes for open enrolment on a daily or weekly basis as required.
• Process enterprise enrolment credit notes on a monthly basis, ensuring proper documentation and approvals.

Collections & AR Management

• Manage the AR inbox daily, responding to customer queries, chasing overdue balances, and escalating as appropriate.
• Monitor outstanding receivables and proactively follow up to ensure timely collection.
• Maintain accurate customer account records and reconcile AR balances.

Month-End & Reporting

• Perform the monthly Balance Sheet reconciliation for the AR ledger.
• Support the month-end close process by ensuring all billings and receipts are accurately posted.
• Assist in the preparation of AR aging reports and provide commentary on key variances.

Cross-Functional Collaboration

• Work closely with Operations, Sales, and Customer Success teams to resolve billing queries and ensure smooth enrolment-to-invoice workflows.
• Collaborate with the broader European finance team to maintain consistent processes and controls across entities.
• Support finance improvement initiatives and contribute to the documentation of billing procedures and internal controls.