Senior Cloud Operations Engineer / Team Lead

Job Details Description At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Job Title: Senior Cloud Operations Engineer/Team Lead Possible locations:

• Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours

Please note: Visa sponsorship is not available for this role. About the role: Loftware is expanding its worldwide 24x7 Cloud Operations Team and we are looking for a highly skilled Senior Cloud Operations Engineer / Team Lead with strong cloud-based Linux and Windows expertise. This role is both hands‑on and leadership‑focused, responsible for building, maintaining, and troubleshooting customer environments for mission‑critical applications across AWS and Azure. As a senior member of the team, you will also lead the US‑based Cloud Operations group, running the US daily stand‑ups to ensure alignment, focus, and operational excellence. The Senior Cloud Operations Engineer / Team Lead will work closely with the global Cloud Operations team, and alongside QA and Development, to continually improve automated infrastructure and application deployment. You will help build and maintain reliable cloud infrastructure and services, ensuring the highly available and scalable solutions that Loftware customers rely on. This is an excellent opportunity to take on technical leadership responsibilities while remaining deeply involved in cloud engineering, helping shape the evolution of our cloud platforms and mentoring the next generation of Cloud Operations engineers. The base salary range for this position is $115,000 to $160,000 annually. This range represents the good-faith minimum and maximum salary that the organization believes it would pay for this role at the time of this posting (these ranges are dependent on location of hire). Key Roles & Responsibilities Lead Cloud Operations Excellence

• Own and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platforms.
• Define SLIs/SLOs and drive continuous reliability improvements.
• Define and promote best practices across cloud operations.
• Lead the US daily stand‑ups, ensuring clear priorities, effective communication, and rapid issue resolution.

Team Leadership & People Management

• Manage and mentor the US‑based Cloud Operations Engineers.
• Conduct regular 1:1s, performance reviews, and development planning.
• Foster a culture of accountability, collaboration, and technical excellence.

Drive Automation & Infrastructure as Code

• Architect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and Ansible.
• Champion automation‑first approaches to eliminate manual operational tasks.

Security & Compliance Leadership

• Design and enforce cloud security best practices, governance, and compliance standards.
• Lead vulnerability assessments and remediation strategies across environments.

Reliability & Resilience Engineering

• Design and implement disaster recovery (DR), backup strategies, and high‑availability architectures.
• Lead incident response, root cause analysis (RCA), and postmortem reviews with actionable improvements.

Cross‑Functional Collaboration

• Partner closely with Engineering, QA, and Product teams to improve system architecture and application performance.
• Influence design decisions to enhance scalability, resilience, and operational efficiency.

Cloud Networking Architecture

• Design and manage complex networking setups including VPNs, Direct Connect, Transit Gateways, and hybrid connectivity.

Performance Optimization

• Identify bottlenecks and lead initiatives to optimize system performance and efficiency.

On‑Call & Incident Leadership

• Participate in and lead on‑call rotations.
• Act as escalation point for critical incidents and ensure rapid resolution.

Required Qualifications

• 8+ years of relevant experience in cloud operations, SRE, or infrastructure engineering
• Strong expertise in AWS and/or Azure
• Deep experience with Linux and/or Windows server environments
• Proven experience leading operational initiatives in production environments
• Strong communication skills in English (written and verbal)

Preferred Technical Experience

• Database: PostgreSQL Microsoft SQL Server
• Scripting: Python, Java, Bash, .NET/C#, Powershell
• IAC and Automation: Terraform, Terragrunt,Ansible, Rundeck, Jenkins
• Cloud networking concepts: VPN, direct connect, transit gateways
• Container Technologies: Docker, Kubernetes
• Cloud-native technologies: RDS, Microservices, Serverless computing

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About Us

We make the Supply Chain work At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more. More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging Join us — #It’s all right there.