Cloud Customer Success Engineer
About the position Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Austin, Texas, USA (Hybrid) Thales is looking for a Cloud Customer Success Engineer (CCSE) who is part of the Cloud Center of Excellence (CCoE) team, supporting Thales Business Lines in the adoption and optimization of innovative products using state-of-the-art technology. In this role, you will be responsible for ensuring a smooth integration, with proactive follow-up and ensuring the performance, security and scalability of the Business Lines solutions. It's a central role, enabling business acceleration. Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.
Responsibilities
- Developing a key, trust-based relationship with customers.
- Responsible for managing multiple projects at the same time, prioritize tasks and meet deadlines in a dynamic environment.
- Coordinate the quarterly review of Business Lines activities with CCoE key performance indicators / reports to help customers improve their efficiency.
- Be the main point of contact with knowledge of leading cloud providers and cloud technologies.
- Ability to adapt: In complex situations, the CCSE must find solutions adapted to customer needs while considering technical and commercial constraints or propose innovative solutions with the CCoE team.
Requirements
- Bachelor's degree in Engineering or a related technical field of study.
- At least 3 years of experience.
- Demonstrated knowledge of main Cloud Providers and Cloud technologies (AWS, GCP, Azure).
- Leadership skills with a collaborative and proactive mindset.
- Cloud-certified.
- Knowledge of customer relationship management systems with previous experience with CRM tool deployment.
Benefits
- Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
- Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
- Company paid holidays and Paid Time Off
- Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program