Resident Service Engineer
Job Summary The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact. We are seeking a Resident Service Engineer with a strong background in warehouse automation. Understanding the agile mindset, various systems (AGV, ACR, AMR), and basic DevOps philosophies is key to success in supporting our groundbreaking projects. You will be responsible for the ongoing successful operation of Hai Implemented systems at your resident location and reporting to our Customer Service and Support Department. We welcome your application if you possess in-depth expertise in providing project support through technical guidance. Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation. You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success. Essential Duties and Responsibilities Collaboration & Teamwork
- Collaborate within a team environment and benefit from mentorship opportunities.
Technical Configuration & Systems Support
- Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners.
- Offer ongoing support and maintenance to our robotics systems during and post-deployment to ensure seamless operations of HAI products.
- Ability to perform basic DevOps operations.
Software Testing & Implementation
- Collaborate in software testing during project implementation and support.
- Test the fully integrated HAIQ-Warehouse Management System with customers or vendor sub-systems.
Site Inspections & Deployment Oversight
- Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence
Qualifications
Education
- At least an Associate's Degree in Mechanical/Industrial/Robotics/Electrical Engineering or equivalent experience or technical training.
Required Experience
- Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations
- Some knowledge of WMS/WES/WCS integration and PLC, but not required
- Strong analytical and troubleshooting skills
- Preferred experience in warehouse automation, material handling equipment, and warehouse operations
- Familiarity with Linux/UNIX, SQL, and scripting for task automation
- Basic understanding of VPNs, firewalls, and routers
- Strong communication skills with an analytical mindset
- Basic understanding or knowledge of DevOps philosophies
- Must be willing to live in the location of the assigned project for the life of the contract
- Available Location: Indiana, Pennsylvania