Reserve Engineer (On-site) - London
About Cobalt AI Cobalt AI utilizes a combination of human expertise, robotic technology, and monitoring intelligence solutions to effectively resolve any security incidents. Our dedicated team patrols and monitors sites 24/7 to proactively prevent break-ins, identify significant leaks, and provide our customers with visibility over their space, their assets, and their data. Cobalt's team is composed of renowned technologists and security professionals and is backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times. We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers. ___________________________________________________________________________ About The role: The Reserve Engineer (RE) is someone who is knowledgeable with computer hardware and provides our clients with top-notch customer service. The RE serves as Cobalt's "boots on the ground" and are part of our rapid-response field-operations team in the event a hardware-failure happens at a client site. Occasionally, REs assist with field projects and new robot deployments. The RE an essential role-player in keeping our robots operating and our clients happy. Please note, this is not a remote position.
What You'll Do
- Learn our robot hardware inside and out to be comfortable servicing and maintaining our machine. (we'll provide the paid training)
- Communicate with both technical and non-technical teammates with field repairs and projects.
- Ensure hardware failures on our robots are addressed, and resolved within a safe and timely manner.
- Occasionally assist with field operation projects and new robot deployments
- Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month(potentially more)
- Reports to a Regional Project Manager for tasking and delegation.
You're a Great Candidate If
- You're excited about robotics, artificial intelligence, machine learning, and willing to learn
- You're familiar with hardware assembly and disassembly.(Tool kit with basic hand tools will be provided)
- You're Familiar with computer hardware and small electrical components(proprietary training will be provided)
- You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, GoogleMeet/Hangout etc.
- You are available during days and times within Mon-Fri, 9a-5p. (Flex/Oncall schedule)
- You're open to support jobs that may occur after hours(5pm-9am) and on weekends.(Flex/Oncall schedule)
- You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies.
- You love providing great customer service.
Bonus Skills
- Experience with robotics
- Experience with computer hardware and electrical components
- Experience working in a fast-paced startup environment.
- Military/First Responder
- Associate degree or higher
The Reserve Engineer is an independent contractor position with Cobalt AI and is not a remote role. Compensation ranges from $20-$50 USD per hour, depending on experience and qualifications. Candidates must be based within reasonable commuting distance of the assigned service area, as relocation assistance is not provided for this position. Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.