Reservations Executive (based in Brazil)

We're seeking a Reservations Executive to join our admissions team! In this role, you'll ensure that all reservations are accurately booked and managed, and that our students' stay is as smooth as possible. With your exceptional organizational skills, attention to detail, and ability to work under pressure, you'll be the one making magic happen. If you're ready to work in a fast-paced environment and be part of a team that's dedicated to creating unforgettable experiences, we want you to join us! EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community. Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us. The Reservations Executive is responsible for maintaining accurate student records on the in-house booking system, ensuring data quality across all quoting and booking platforms, and helping the Admissions team provide class-leading customer service. Key Responsibilities: Inputting bookings into EC’s central booking system and making any subsequent amendments. Sending confirmation documents to agents. Preparing the visa letters and letters of acceptance as required by visa applications. Generating Reports for Admissions on a weekly and daily basis. Training and working closely with Interns. Keep up to date with market needs and special offers. Updating systems database to ensure they reflect correct products, pricing, and agent commissions. Following up on students’ arrival details and necessary waiver forms and ensuring that information is available for Centres to provide a welcome service to students on arrival. Other duties as assigned according to the needs of the Admissions Department Education Required Post-secondary level of education Good command of written and spoken English Education Desired: Bachelor's degree Fluency in other languages (Italian/French/Spanish) Experience Required: Reservation systems / CRM Microsoft Office Customer service experience Tech Savvy Being able to read financial documents (eg. invoices, commission). Experience Desired: EFL/ESL Industry experience Experience in a similar position Well-travelled Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ. Want to learn more about us? Watch the video of our EC Story and check out or EC Careers Page Have a look around some of our schools and check out how we market ourselves to our students on our YouTube channel. Interested? Follow us on Instagram, Facebook, LinkedIn and Twitter