[Remote] VP of Clinical Services and Executive Medical Director

Note: The job is a remote job and is open to candidates in USA. Solace is a Series C startup redefining healthcare by pairing patients with expert advocates. The VP of Clinical Services and Executive Medical Director will lead and scale the physician group, ensuring high-quality clinical care and an exemplary patient experience while collaborating with various teams to support the company's rapid growth.

Responsibilities

• Serve as the direct supervisor to a growing team of medical directors and associate medical directors
• Set performance expectations and develop a medical director accountability framework
• Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability
• Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets
• Champion a culture of safety and continuous improvement across the physician workforce
• Partner with the Medical Director for Clinical Quality on developing an accreditation readiness program
• Ensure service delivery, capacity, and utilization align with clinical standards
• Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines
• Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running
• Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level
• Develop action plans to address areas of underperformance
• Working with the CMO, co-develop clinical strategy for new service lines
• Own the clinical operations plan: define goals, resource requirements, and success metrics
• Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace’s vision to the next level
• Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors
• Serve as the clinical authority for escalations from different physicians and the advocate service
• Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention
• Establish regular communication channels between physician leadership and the broader physician workforce
• Partner with People/HR on physician workforce strategy, including retention and succession planning
• Act as a model for the clinical values and professional standards we want upheld

Skills

• An active, unrestricted medical license
• Board certification in internal medicine or family medicine
• Minimum 5 years of direct patient care
• Minimum 5 years of progressive leadership experience including direct management of other physicians or medical directors, including building that layered team with eventual scaled, layered leadership of >1k clinicians
• Familiarity with multi-state medical licensing and demonstrated knowledge of credentialing standards (NCQA, JC, etc.)
• Experience working in a virtual care setting
• Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level
• Familiarity with value-based care, payor contracting, and how credentialing intersects with network adequacy requirements
• Strong leadership and communication skills; proven ability to lead interdisciplinary teams and work cross-functionally
• Comfort operating in a high-growth, tech-forward health care environment
• Applicants must be based in the United States
• Prior startup experience is a plus
• Prior experience working at a tech-forward clinical startup is a massive plus
• Comfort working autonomously is a necessity

Company Overview