[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Expel is a company focused on providing top-tier security operations services, and they are seeking a Technical Account Manager to ensure assigned accounts realize maximum technical value from their services. The role involves building strong relationships with security practitioners, driving platform adoption, and coordinating technical responses during incidents.

Responsibilities

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Support and learn from more senior team members on the most complex technical challenges

Skills

• 5+ years of security industry experience, majority in consultative customer-facing roles
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Understanding of enterprise security operations and the challenges security teams face
• Strong consultative skills; leads with listening, understands customer context before recommending solutions
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Benefits

• Bonus eligibility
• Equity
• Unlimited PTO (which we model and encourage)
• Work location flexibility
• Up to 24 weeks of parental leave
• Really excellent health benefits

Company Overview