[Remote] Support Operations Specialist - Global Sales
Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Global Sales Support Operations Specialist to enhance operational excellence within their Global Sales team. The role focuses on CRM activities, data management, and process improvement to support sales operations.
Responsibilities
- Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities
- Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets
- Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues
- Create and manage CRM campaigns, including tracking event invitations and reporting to leadership
- Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders
- Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps
- Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies
- Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items
Skills
- Minimum of 2 years in SHI sales or sales support role
- Bachelor's Degree
- Fluency in SHI-branded CRM tool
- Strong understanding and working knowledge of SHI sales structure, systems, and processes
- Analytical and detail-oriented
- Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint
- Organizational skills with a keen eye for detail
- Ability to work independently as well as in a team environment
- Proactive, driven, and positive work attitude
- Superior time management skills
- Strong written and verbal communication skills
- Microsoft Dynamics - CRM
- Experience with Power BI
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
Company Overview