[Remote] Strategic Account Manager - Injection
Note: The job is a remote job and is open to candidates in USA. Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the plastic technology and processing industry. The Strategic Account Manager is responsible for managing enterprise-wide customer relationships for Milacron’s most strategic accounts, driving sustainable revenue growth, retention, and account expansion through strong customer insight and collaboration.
Responsibilities
- Serve as the primary owner of assigned strategic (ultimate parent and parent‑level) accounts, with responsibility for relationship management and commercial alignment across all strategic account types
- Drive awareness of Milacron’s capabilities within new and existing national / parent‑level accounts through proactive, strategic outreach
- Develop and maintain a specialized understanding of each assigned strategic account, including customer structure, trends, and performance drivers, to inform account strategy and execution
- Coordinate overall strategic account sales strategy, collaborating with Field Sales Representatives to support site‑level execution and close opportunities
- Lead quote and order finalization activities for strategic accounts, ensuring alignment across Sales, SPE, Product, and Engineering teams
- Lead executive‑level and C‑suite negotiations at the parent level; support plant‑level negotiations as needed in partnership with the field
- Drive parent‑level customer commitments, including presence and leadership in key site‑level close activities when required
- Own annual strategic account planning, ensuring alignment of strategy, priorities, and execution across the field organization
- Conduct quarterly account reviews to assess performance, identify risks and opportunities, and adjust strategy as needed
- Lead monthly internal reviews with field and cross‑functional partners to ensure execution discipline, visibility to changes, and CRM accuracy
- Identify and qualify opportunities in collaboration with Field Sales Representatives
- Lead customer needs assessment and solution alignment across internal teams. Coordinate development of quotes and proposals; lead negotiations and secure customer commitment
- Ensure close, order processing, and execution handoff are completed accurately and on time
- Annual Planning
- Quarterly Reviews
- Monthly Internal Reviews
- Revenue and order growth within assigned strategic accounts
- Gross profit performance
- Customer retention and expansion
- Number of active and engaged strategic contacts
- Execution against strategic account plans and CRM discipline
Skills
- Bachelor's degree (B.A. or B.S.) from a four-year college or university in Business Administration, Engineering, Industrial/Manufacturing Engineering, Marketing, or a related field; or an equivalent combination of education and experience
- 8+ years of experience in an outside B2B field sales role, preferably within a technical, capital equipment, or industrial machinery sales environment
- Experience in the plastics injection molding and/or extrusion industry
Company Overview