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[Remote] Staff, Software Engineer (L4) - Email

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Twilio is shaping the future of communications and is seeking a Staff, Software Engineer for their Email Platform. The role involves creating, deploying, and managing large scale distributed systems, while also mentoring junior team members and collaborating with the organization to solve complex problems.

Responsibilities

  • Build and operate your team's services in a distributed production environment used by millions of customers across the globe
  • Collaborate routinely with other team members as well as members of the wider organization to tackle complex problems in distributed computing
  • Help, guide, mentor and influence more junior members of the team in their career
  • Communicate effectively to executives, to your peers, and internally among your team
  • Constantly look for areas of improvement in systems and optimize. Be an advocate for balancing tech debt and feature development

Skills

  • 8+ years of relevant experience building highly available, scalable, fault tolerant and maintainable distributed systems to help deliver mission critical applications
  • Strong experience with Golang, Java, or similar technologies
  • Demonstrated track record in service ownership
  • Operational excellence focussed mindset: Understands value of monitoring with metrics and alerting. Knows how to build resilient systems that are maintainable for years to come
  • Excellent written and spoken communication skills. Ability to articulate and present vision to both technical and non technical stakeholders
  • Strong technical and leadership chops - Led technical decisions for your team and influenced technical decisions across your functional domains on large scale projects. Led initiatives/projects that enforce operational reliability factors such as monitoring, performance and capacity planning, security, and disaster response
  • Degree in Computer Science or a related field, or equivalent work experience
  • Experience delivering software using Containers/Kubernetes
  • Experience with Kafka data pipelining
  • Experience with MySQL or AWS Aurora database systems
  • Understanding of cloud technologies and experience in at least one cloud platform: AWS, GCP, or Azure

Benefits

  • Remote-first work
  • Supporting their volunteering and donation efforts

Company Overview

  • Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.
  • Company H1B Sponsorship

  • Twilio has a track record of offering H1B sponsorships, with 25 in 2026, 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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