[Remote] Sitetracker Administrator

Note: The job is a remote job and is open to candidates in USA. i3 Broadband is seeking a Sitetracker Administrator to manage the Sitetracker platform for fiber-to-the-home construction projects. This role involves optimizing platform usage, coordinating with various stakeholders, and ensuring data integrity for effective project execution.

Responsibilities

• Serve as the primary administrator for the Sitetracker platform supporting I3 Broadband’s fiber-to-the-home construction projects
• Configure, maintain, and improve Sitetracker workflows, milestones, forms, fields, dashboards, reports, user permissions, and data structures
• Partner with construction stakeholders to understand operational needs and translate those needs into practical platform improvements
• Support platform adoption by ensuring Sitetracker processes aligning with real-world construction execution and reporting requirements
• Maintain documentation for platform configuration, process standards, reporting definitions, and user guidance
• Work proactively with Construction leadership, Construction Managers, Project Managers, and field stakeholders to improve project visibility and execution discipline
• Coordinate across Network Engineering, Finance, Supply Chain, Operations, and other internal groups to increase the utility and consistency of the Sitetracker platform
• Facilitate alignment between business process owners and system functionality to ensure Sitetracker supports dependable project delivery
• Promote accountability by documenting decisions, action items, ownership, reporting needs, and unresolved platform or process issues
• Develop and maintain dashboards, reports, and operational views that provide clear visibility to construction progress, risks, priorities, and performance trends
• Support executive leadership reporting by creating reliable, repeatable, and easy-to-understand views of project status and key metrics
• Monitor data quality, completeness, and consistency within Sitetracker and coordinate clean-up or process corrections when needed
• Identify recurring data, process, or reporting gaps and recommend improvements that increase platform accuracy, usability, and business value
• Work closely with third-party vendors who report project activity into Sitetracker to ensure expectations, data requirements, and reporting processes are clearly understood
• Troubleshoot user questions, workflow issues, access needs, and reporting concerns in a timely and practical manner
• Provide user guidance, training, and process reinforcement to support consistent use of Sitetracker across internal and external stakeholders
• Communicate platform updates, process changes, reporting requirements, and data expectations clearly across technical, operational, construction, and vendor groups

Skills

• Bachelor's degree in Information Systems/Information Technology, Business Analytics or Data Analytics, Telecommunications or Network Management, Engineering, or Business Administration
• Equivalent experience (4+ years) in Sitetracker administration, telecom operations, or business systems may be considered in lieu of a degree
• 3-6+ years of relevant professional experience including at least 1-2 years of hands-on Sitetracker administration (or comparable platform such as Salesforce based systems)
• Ability to gather requirements from business stakeholders and translate them into practical system, process, and reporting solutions
• Strong understanding of data quality, reporting accuracy, process consistency, and user adoption in an operational software platform
• Ability to communicate effectively with construction, engineering, finance, supply chain, operations, vendor, and leadership stakeholders
• Strong organizational skills with the ability to manage multiple priorities, open issues, user requests, and reporting needs at the same time
• Strong Sitetracker administration, configuration, reporting, and troubleshooting skills
• Effective written and verbal communication skills with both technical and non-technical stakeholders
• Strong analytical skills with attention to data quality, reporting accuracy, and process consistency
• Professional and collaborative approach when working with internal teams, executive leadership, vendors, contractors, and external partners
• Three or more years of experience as a Sitetracker Administrator
• Experience supporting telecommunications, broadband, fiber-to-the-home, outside plant, or network construction projects
• Experience developing executive dashboards, operational reporting, KPI tracking, and recurring leadership updates

Benefits

• Remote work
• Occasional travel for meetings

Company Overview

Company H1B Sponsorship