[Remote] ServiceNow Solutions Architect - Customer Workflows
Note: The job is a remote job and is open to candidates in USA. Servos is a ServiceNow Elite Partner specializing in Customer Workflows and Creator Workflows, and they are seeking a Solutions Architect to drive innovation on the ServiceNow platform. The role involves leading the development team, engaging with clients, and providing expert support on ServiceNow implementations.
Responsibilities
- Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development
- Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
- Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
- Develop a keen understanding of the solutions we implement and our customer’s business
- Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
- Support business development and pre-sales activities as the technical lead / architect
- Provide expert level support and technical mentoring to implementation team
- Respond to Request for Information/Proposal documents
- Be an expert in ServiceNow best practices and the products we implement
Skills
- Highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations
- At least 6 years of ServiceNow architecture, development, and integration experience
- Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
- Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects
- A mentor and advisor to technical consultants and clients
- Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships
- ServiceNow Certified System Administrator (CSA)
- Passionate about doing the right thing, no matter how many times it takes
- An adventurer who wouldn't mind traveling up to 20% of the time
- Certified Implementation Specialist for CSM (CIS-CSM)
- Certified Application Developer (CAD)
Benefits
- A family first culture with unlimited PTO after your first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
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