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[Remote] Senior Software Engineer, AI Platform

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. The Senior Software Engineer, AI Platform role involves leading a team of engineers to design and build scalable AI solutions, ensuring program execution and technical direction while addressing complex challenges.

Responsibilities

  • Design and build a scalable LLM gateway with model routing, prompt management, cost attribution, rate limiting, and caching
  • Develop and operate RAG pipelines, embedding services, and vector search infrastructure for platform-wide use
  • Implement platform-level cost optimization strategies, including semantic caching and model selection by workload
  • Build and maintain agentic runtime infrastructure, including orchestration, state management, and human-in-the-loop patterns
  • Develop extensible MCP server and tool ecosystems for product team integration
  • Design and support multi-agent coordination patterns using modern frameworks and protocols
  • Establish comprehensive AI observability, including usage, latency, cost tracking, and distributed tracing
  • Implement AI governance controls, including access management, audit logging, content filtering, and security protections
  • Build AI incident detection and response capabilities, including monitoring for failures, hallucinations, and cost anomalies
  • Create developer-friendly SDKs across languages (Python, .NET, TypeScript) to simplify platform adoption
  • Define 'paved road' patterns for common AI use cases and support onboarding of product teams
  • Build automated evaluation pipelines and continuously monitor production quality and model performance

Skills

  • + 5+ years of professional software engineering experience, with Python as your primary language
  • + 2+ years building production LLM-powered systems - inference, RAG, agentic patterns, or AI infrastructure
  • + Deep Python expertise - this is the primary language for AI platform work
  • + Working proficiency in C#/.NET - the platform serves teams that live in C#, so interop is real and matters
  • + Strong hands-on experience with agentic frameworks - Semantic Kernel, LangGraph, LangChain, or you've built your own
  • + Production experience with RAG architecture: chunking strategies, embedding models, vector search, retrieval quality, and the failure modes that don't show up in demos
  • + Azure AI Foundry / Azure OpenAI experience - model deployment, API integration, observability tooling
  • + Experience building internal platforms or SDKs that other engineers depend on - you understand what makes a platform feel good to use
  • + Strong grasp of AI observability: token usage, latency, cost tracking, and distributed tracing across multi-agent workflows
  • Experience with TypeScript and building developer SDKs or tooling
  • Hands-on experience with AI evaluation frameworks (LLM-as-judge, automated regression testing)
  • Knowledge of AI governance practices, including access control, audit logging, and security safeguards
  • Familiarity with container-based deployments (e.g., Azure Container Apps) and infrastructure-as-code (Terraform)
  • Awareness of AI regulatory frameworks such as NIST AI RMF or ISO/IEC 42001

Company Overview

  • isolved is an employee experience leader, providing intuitive, people-first HCM technology. It was founded in 1986, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.isolvedhcm.com/.
  • Company H1B Sponsorship

  • isolved has a track record of offering H1B sponsorships, with 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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