[Remote] Senior Product Engineer, AI SaaS - Customer Facing
Note: The job is a remote job and is open to candidates in USA. AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. They are seeking a Senior Product Engineer to act as the engineering presence in the US, directly engaging with customers to build rapid prototypes and features that address client needs and contribute to product development.
Responsibilities
- Rapid Prototyping: Build small, high-impact, demoable features fast — against direct sales, CS, or customer pain — so the team can validate an idea in front of a prospect rather than promise it
- Engineering Presence in the Field: Be the credible technical voice on prospect and customer calls in US hours, covering capability, integration, and security questions, and pulling in deeper specialists when needed
- Productionisation: Once a prototype proves its value, partner with the relevant UK squad to turn it into a robust, supported part of the product
- Feedback Loop: Capture what you see and hear in the field and feed it back to Product and Engineering as concrete, prioritisable signal
- Test-and-Play Support: Build and tailor working environments and features for trials and proofs of concept that improve win rates
- Federal Support: As one of a small US-based group cleared to work inside the FedRAMP environment, contribute to federal deployment support and the on-call rota alongside our DevSecOps and backend engineers
- Cross-Team Collaboration: Work closely with US Sales and CS, the US platform/DevSecOps engineers, and UK product squads
Skills
- Experience: 5+ years in software engineering, with demonstrable experience building and shipping features fast, ideally in a fast-paced or start-up environment
- Customer-Facing Background: Prior experience in a forward deployed engineer, solutions engineer, sales engineer, or founding/early-engineer role at a B2B software company
- Work Authorization: US Citizen, plus background check (required for our federal compliance environment)
- Location: Based in or around New York City, or willing to relocate; set up to work US business hours with overlap into the UK morning
- On-Call: Willing to share the US federal on-call rota alongside our DevSecOps and backend engineers
- Production LLM Experience: Hands-on experience building and shipping LLM-powered features in production
- Demo and POC Craft: A track record of building things that won deals, with examples you can talk through
- GovCon / Federal Familiarity: Understanding of US public-sector procurement, GovCon workflows, or regulated-environment requirements (FedRAMP, GSA, and similar)
- Prompt Engineering and Context Techniques: Practical grasp of prompt engineering, RAG, and related techniques for getting reliable behaviour out of LLMs
- Stack Familiarity: Comfort with our TypeScript stack (Express, NestJS, React); Python a bonus
- Onsite Presence: We have a NY office in Midtown. We don't mandate office days, but for this role in particular — where the whole point is engineering presence alongside the US sales and CS teams — regular face time is a significant plus
Benefits
- Stock Options: Meaningful equity in the company.
- Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account.
- Retirement Plan:Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions.
- Paid Time Off:Unlimited vacation (Yes, you read right!)
- Flexible Work Options:NYC based with regular collaboration time at our midtown NYC office.
- Paid parental leave:12 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
- Additional Perks:Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.
Company Overview