[Remote] Senior Cloud Solutions Engineer - White Glove
Note: The job is a remote job and is open to candidates in USA. GovCIO is seeking an experienced Senior Cloud Solutions Engineer to lead white glove support for customers adopting cloud solutions as part of VA's Data Modernization initiative. This position involves helping users access data, managing cloud migrations, and collaborating with various teams to ensure successful project outcomes.
Responsibilities
- Help VA users get over the technology hump by getting them access to the data and delivering the appropriate business requirements
- Act as subject matter experts to the workgroups from start to finish in their migration to the cloud
- Fully build out a best practices knowledge base for in which all workgroups can benefit
- Attend and actively respond to workgroup questions on weekly feedback and center of excellence calls
- Help workgroups set up their resources and migrate their work loads
- Collaborate with the on-prem teams to decommission the necessary resources after migrations have been completed
- Report accomplishments to internal leadership to help show outcomes and benefits gained from provided dedicated support
- Collaborate with cloud architects, engineers, and system owners to ensure technical deliverables meet program requirements and timelines
- Manage competing priorities, handle research and response for all product line operations related data calls and provide ongoing progress reports
- Manage parallel projects under a complex program while also providing cross functional program level support
Skills
- Bachelor's Degree in an Information Technology, Engineering, or technical discipline plus 12 years of experience; years of experience can be substituted for the degree requirement
- Experience in managing projects in the Department of Veterans Affairs
- Experience in the Healthcare IT field
- Expertise with Azure or other major cloud platforms
- Experience with Databricks workspace administration, catalog creation, mount configurations, and cluster setup
- Strong knowledge and experience with data lake architectures, especially Delta Lake or similar structured storage solutions
- Experience automating cloud provisioning workflows (e.g., Terraform, ARM, Bicep, PowerShell, Python)
- Ability to collaborate with cross-functional engineering and business teams
- Strong documentation practices and experience building standard operating procedures
- Experience in creating and presenting executive summary presentations
- Experience with Windows, MacOS, Linux, Ruby, HTML, CSS/SCSS, JavAscript, C#, .Net, NodeJs, Angular, Jquery, Microsoft SQL server, Mongo, Azure, AWS, Google Cloud Platform, Heroku, Github, JIRA, confluence, Azure Develops, Backend sustainment, Frontend sustainment, APIs , UX Designer, UI Designer, Fullstack Engineer
- Experience in conflict management and servant leadership
- Highly motivated and analytical; proven problem-solving abilities
- Ability to demonstrate initiative, proactivity, and enthusiasm in a fast-paced environment
- Willingness and ability to quickly learn new skills, new client environments, and grow domain expertise
- Ability to conduct independent research in the root cause analysis and resolution of complex issues
- Excellent planning, project oversight, risk management, prioritization, organization, attention to detail, leadership, and time management skills
- Demonstrated strong facilitation and excellent verbal communication, oral presentation, analytical and written communication skills
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