[Remote] Senior Cloud Infrastructure Engineer
Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We are seeking a highly experienced Senior Cloud Infrastructure Engineer to design, implement, and support Software Defined Storage and Kubernetes platforms in a private cloud environment, focusing on scalability, resilience, automation, and performance.
Responsibilities
- Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions
- Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn)
- Build and operate multi-tenant Kubernetes clusters on bare metal using SDS-backed storage
- Develop Infrastructure-as-Code using Ansible, Terraform or Pulumi, with Python/Bash automation
- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback
- Build observability, alerting, and auto-remediation using GitOps and tools such as Prometheus, Loki, and Grafana
- Architect and maintain high availability, disaster recovery, and scale-out infrastructure
- Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems
- Participate in on-call rotations, incident response, and root cause analysis
- Collaborate globally on change management, documentation, and operational best practices
Skills
- 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux
- Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems
- Experience with block, file, and object storage, including Fibre Channel and IP-based protocols
- Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS)
- Proficiency with Infrastructure-as-Code (Ansible, Terraform, or Pulumi)
- Strong scripting skills in Python, Bash, or Go
- Deep experience with enterprise DNS (Infoblox DDI, BIND, cloud DNS platforms)
- Experience operating 24x7 mission-critical production environments
- Hands-on experience with hypervisors (vSphere and/or KVM)
- Strong written and verbal communication skills
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks
- Ability to write technical documentation and contribute to community wikis or knowledge bases
- Bachelor's degree in computer science or equivalent professional experience
- Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on SDS & Kubernetes
- Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST)
- Background in telco, edge cloud, or large enterprise infrastructure environments
- Bachelor's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
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