[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Thermo Systems is a global control systems integration partner delivering automation solutions across various markets. The Account Manager plays a critical role in driving profitable growth by acquiring, expanding, and retaining customer accounts while ensuring customer satisfaction and technical excellence.

Responsibilities

• Meet or exceed annual goals
• Maximize revenue potential of strategic accounts by identifying and closing new opportunities
• Expand strategic accounts YoY through delivery of value-aligned solutions
• Build and maintain a qualified pipeline of opportunities within assigned strategic accounts
• Maintain high customer satisfaction through proactive communication, value delivery, and effective issue resolution
• Develop and execute account plans for key clients, aligning with their capital projects, technology roadmaps, and resiliency requirements
• Manage bid/RFP processes effectively and ensure successful outcomes
• Work cross-functionally with technical sales and project delivery team members to ensure proposals are technically sound, compliant, and aligned to customer needs
• Represent the firm at industry events and within professional societies
• Accurately manage the CRM lifecycle, providing transparent data to support forecasting
• Show familiarity and ensure adherence to industry standards and expectations as applicable
• Coordinate with cross-functional teams to align scope, schedule, and deliverables
• Communicate clearly and proactively with internal teams, customers, and partners
• Identify and escalate risks, constraints, or scope changes early
• Adhere to company policies, QMS requirements, and established safety standards
• Deliver accurate, high-quality results with strong attention to detail
• Identify opportunities for process improvement and contribute to stronger execution and efficiency

Skills

• Bachelor of Science; in Engineering or Business, or other pertinent curriculum combined with relevant experience
• Typically, 5-10 years minimum experience in relevant industry
• Highly self-motivated, proactive, results-oriented, hard-working, accountable, collaborative, team player
• Effective communication and active listening skills
• Excellent interpersonal, communication, creativity, and presentation skills
• Ability to work autonomously and manage priorities while meeting deadlines
• Sound problem-solving and decision-making skills
• Commitment to quality, safety, continuous learning, and personal growth
• Strong ability to develop and execute sales strategy to identify and solicit leads for new customers within targeted market segment
• Clearly articulate value and demonstrate how solutions map to a customer's needs
• Adept at uncovering customer pain points and crafting solutions that align with technical and business needs
• Knowledge of automation systems in critical environments (e.g., BMS, EPMS). Familiar with platforms such as Rockwell, Schneider Electric, Siemens, or similar
• Strong competency with Microsoft Office, PDF software, CRM platforms, etc

Benefits

• 401(k) with company match
• Comprehensive medical, dental, and vision coverage with low-cost options
• Paid time off and sick leave
• Tuition reimbursement and professional credential support
• In-house and external technical training opportunities

Company Overview