[Remote] Senior Client Success Strategist, Enterprise Accounts
Note: The job is a remote job and is open to candidates in USA. Bazaarvoice is a company that creates smart shopping experiences through a global network and enterprise technology. They are seeking a Senior Client Success Strategist to support Enterprise clients by building and nurturing professional relationships, ensuring account growth, and delivering value through their AI-powered solutions.
Responsibilities
- Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
- Ensure renewal and growth of each account in your portfolio
- Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
- Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
- Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
- Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
- Craft compelling narratives out of performance data to convey our value
- Attend and host relationship building and networking events
- Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business
Skills
- 3+ years experience managing large recurring enterprise deals
- Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
- Charismatic and exceptional communicator
- You are naturally consultative and love to teach complex concepts in a simple way
- You love brainstorming, creative thinking and are an excellent problem solver
- Project management comes easy to you and you have the ability to prioritize and maintain focus
- Deeply analytical and excited to dig into the data
- Not afraid of a complex technical product
- You are energetic, positive, and have a solutions-first approach
- You are unafraid of taking on new responsibilities
- You are self-directed, hard-working, and passionate about what you do
- You have a take control and get things done mindset, and activity that reflects such
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