[Remote] Senior Business Process Consultant - Automotive Warranty Programs

Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and OEMs in the automotive industry. The Senior Business Process Consultant will assess, optimize, and implement best-practice operational processes using CDK applications and tools, focusing on Parts and Service to drive measurable improvements in dealership performance.

Responsibilities

• Lead virtual and on-site consulting engagements with dealership Parts and Service departments
• Conduct comprehensive operational assessments covering:
• Advisor workflows
• Technician productivity
• Pricing, labor matrix, and op codes
• Inventory controls and reconciliation
• Warranty and internal processes
• Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices
• Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements
• Maintain executive-level communication with dealership leadership to report progress, results, and next steps
• Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations
• Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement
• Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries
• Ensure dealership Parts & Service processes (op codes, labor lines, dispatching, time standards, and documentation) support defensible warranty claims
• Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability
• Evaluate And Enhance Utilization Of CDK Solutions Including
• Process Mapping (Service & Parts)
• Simple ID (Service & Parts) Optional-Not Required
• EPayments / CDK OnePay Optional-Not Required
• AOMD (Service & Parts)
• Enhanced Report Generator
• PDM Optional-Not Required
• Inventory Reconciliation
• Parts Pricing / OEM Field Mapping
• Drive Service Drive & SOR workflows
• Core Tracking and Parts Scan Optional-Not Required
• Optimize
• Service pricing structures, labor matrices, and op code discipline
• Dispatching, appointment, and write-up processes
• Technician efficiency and productivity reporting
• Parts inventory accuracy, stocking policies, and obsolescence control
• Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities
• Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift
• Serve as a trusted advisor to dealership leadership and staff. Act as liaison between the dealership and CDK product, support, and consulting teams
• Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements
• Stay current on OEM requirements, warranty trends, and retail automotive operational best practices
• Track key KPIs, including:
• Effective labor rate
• Hours per RO
• Technician efficiency and productivity
• Parts gross, obsolescence, and inventory accuracy
• Warranty recovery and internal cost controls
• Maintain documentation, visit summaries, action plans, and follow-up reports
• Contribute to internal knowledge sharing and continuous improvement initiatives

Skills

• Minimum 5 to 7 years of experience in dealership Parts and/or Service operations
• Strong understanding of: Service pricing, dispatch, and technician productivity
• Parts inventory management and reconciliation
• Warranty and internal repair processes
• Proven experience in process improvement or operational leadership
• Proficiency in CDK Drive, Parts, Service, and reporting tools
• Strong analytical, facilitation, and presentation skills
• Ability to manage multiple engagements simultaneously
• Willingness to travel up to 10%
• Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes
• Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives
• Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.)
• Experience leading consulting or performance improvement engagements
• Familiarity with OEM programs, warranty processes, and retail automotive benchmarks
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Proficiency with MS Office products
• Ability to work independently in a fast-paced environment
• Ability to transition for working remotely with clients
• Bachelor's degree in Business, Operations, Automotive Management, or related field

Benefits

• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Company Overview