[Remote] Renewal Operations Manager Job Details | SAPIENS
Note: The job is a remote job and is open to candidates in USA. Sapiens is building a dedicated renewal function and is seeking a Renewal Operations Manager to manage the commercial renewal process. This role involves owning assigned renewal accounts, identifying pricing uplift opportunities, and collaborating with various internal teams to ensure successful execution of renewals.
Responsibilities
- End-to-end management of assigned renewal accounts – outreach, negotiation, quoting, documentation, and booking
- Identify pricing uplift opportunities within existing contracts – CPI escalators, license true-ups, tier migrations, maintenance-to-subscription transitions
- Maintain accurate renewal pipeline and 90–120 day rolling forecast in Salesforce
- Coordinate with Finance and Legal on non-standard terms and approval workflows
- Work directly with BU leadership and PMs on assigned accounts – learn the customer relationship, earn the commercial trust, and take ownership of renewal conversations over time
- Partner with CSMs and PS leads on account health – you own the commercial conversation, they own the delivery relationship
- Escalate complex deal structures, pricing exceptions, and high-risk accounts to the Senior Renewal Ops Manager
- Contribute findings to the team playbook – document patterns, objections, and what works
- Ensure your book is clean, current, and flagged for risk
- Review contract data to understand pricing history, renewal dates, and structural opportunities before entering customer conversations
- Produce accurate weekly forecast updates and pipeline commentary for the senior team
Skills
- 7+ years of experience with Sales, Deal Desk, RevOps with B2B software strongly preferred
- Comfortable reading software contracts and extracting key commercial terms – renewal dates, pricing structures, escalator clauses, PS carve-outs
- Strong analytical skills – Excel/Google Sheets proficiency required; Salesforce experience preferred
- Direct communicator – comfortable having commercial conversations with procurement and finance contacts at customer organizations
- Curious about the data – wants to understand *why* a customer is structured the way they are, not just *when* they renew
- Insurance or financial services software experience
- Experience in a service-heavy software environment
- Familiarity with CPQ, CLM, or contract management tools
Company Overview