[Remote] Regional Operations Support Manager - North Region

Note: The job is a remote job and is open to candidates in USA. Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. The Regional Operations Support Manager partners with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA without holding direct line authority.

Responsibilities

• Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA
• Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs
• Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins
• Audit Pricebook Pro services and tasks to ensure correct pricing
• Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes
• Coach on correct inventory and count processes
• Leverage vendor partnerships when possible
• Ensure adherence to SoOps operational blueprint across dispatching, sales, and service
• Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs
• Audit diagnostic and installation quality protocols to lower recall and return work rates, reduce $0 jobs and diagnostic only jobs and protect labor margins
• Ensure safety training completion and adherence to safety protocols through collaboration with General Managers/Line Managers/and safety captains, OSHA compliance checks, and EPA refrigerant logging across all branches
• Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities
• Conduct unannounced multi-trade job site inspections to ensure strict PPE usage and code-compliant installations
• Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion
• Drive technician adoption of consumer financing programs at the kitchen table to boost average tickets and ensure instant funding
• Partner with branch managers to clear residual 30/60/90-day outstanding balances and streamline invoicing workflows
• Additional duties as assigned

Skills

• 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform
• Proven success transforming underperforming branches into high-margin, highly compliant business units
• Fluent with Microsoft Word, Excel and PowerPoint
• Data-Driven Leadership: Ability to dissect P&L statements, identify margin leakage, and quickly execute corrective action plans
• Change Management: Strong leadership presence to overcome technician push back and drive adoption of processes
• Tech Stack Mastery: Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel
• Excellent written and verbal communication skills
• The physical requirements of this job include: Perform work while sitting and/or standing at an individual workstation or office, Communicate verbally via phone or other communication device, Ability to stand, walk and sit; talk or hear, both in person and by telephone, Use hands to type, handle or feel objects or controls; reach with hands and arms, Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
• Work is usually performed at various business locations
• Extensive travel required, including overnight travel
• High School diploma or GED preferred

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Company Matched 401k

Company Overview