[Remote] Product Operations Associate, VendHub

Note: The job is a remote job and is open to candidates in USA. Modern Amenities is building VendHub, a SaaS platform and marketplace for vending operators and suppliers. They are seeking a Product Operations Associate to support day-to-day operations, including product execution, QA testing, and data management.

Responsibilities

• Support the Head of Technology by converting business requests, user feedback, and internal priorities into clear tickets, summaries, acceptance criteria, QA notes, and follow-up items
• Maintain product trackers, ticket boards, implementation notes, and status updates
• Identify missing requirements, unclear requests, incomplete data, and unresolved dependencies
• Prepare organized product inputs so the Head of Technology can make better prioritization and technical decisions
• Track open product items and ensure owners, due dates, blockers, and next steps are clear
• Test new features before release, including checkout flows, marketplace listings, dashboards, reporting tools, onboarding flows, entitlement logic, supplier workflows, user permissions, and customer-facing platform changes
• Create and maintain QA checklists for major product areas
• Document bugs clearly with screenshots, recordings, steps to reproduce, affected users, expected behavior, and actual behavior
• Coordinate with engineering or the Head of Technology until bugs are resolved or properly prioritized
• Confirm that released features match the approved requirements
• Maintain accurate supplier, product, equipment, pricing, rebate, and marketplace listing data inside VendHub
• Coordinate with internal stakeholders and external suppliers to collect required product information, including model numbers, categories, pricing, MSRP, product images, brochures, specs, financing details, shipping requirements, and attribution rules
• Help ensure VendHub product listings are complete, accurate, and commercially usable before launch
• Support supplier onboarding workflows and make sure required information does not sit incomplete
• Flag issues that require business, pricing, technical, or strategic decisions to the Head of Technology
• Assist in maintaining clean platform data across users, operators, suppliers, equipment, transactions, subscriptions, and marketplace activity
• Support reporting needs for product adoption, user activation, marketplace GMV, equipment orders, supplier performance, attribution, and feature usage
• Help create and maintain basic internal dashboards, exports, and recurring reports
• Identify data quality issues and escalate them before they become reporting or operational problems
• Collect, organize, and summarize feedback from operators, suppliers, sales, customer success, leadership, and internal users
• Distinguish between bugs, feature requests, training issues, data issues, and one-off requests
• Work with Customer Success and Support to identify platform friction, onboarding issues, missing documentation, or recurring user confusion
• Maintain internal documentation, product notes, process guides, release notes, and support handoff materials
• Keep development tickets, product trackers, supplier checklists, QA logs, and implementation notes current
• Ensure product-related information does not live only in Slack, email, or verbal conversations
• Follow up consistently on open items
• Create structure around messy product and operational details

Skills

• 1–3 years of experience in product operations, operations, project coordination, customer success operations, SaaS support, marketplace operations, business operations, QA coordination, or a similar role
• Strong written communication skills and ability to turn messy requests into clear summaries, requirements, and action items
• High attention to detail, especially around data accuracy, pricing, product listings, user records, and implementation notes
• Comfort working with SaaS products, admin tools, spreadsheets, ticketing systems, and internal dashboards
• Ability to test software workflows carefully and document bugs clearly
• Strong organizational discipline. This role requires tracking many small moving pieces without letting them disappear
• Comfort working cross-functionally with product, engineering, customer success, sales, finance, and external partners
• Experience supporting a marketplace, SaaS platform, e-commerce platform, fintech/payment workflow, or supplier/vendor onboarding process
• Experience with tools such as Asana, Jira, Linear, Airtable, HubSpot, Slack, Google Sheets, Stripe, Intercom, Notion, or similar systems
• Basic familiarity with APIs, integrations, payment flows, user permissions, product entitlements, or data mapping
• Experience in vending, unattended retail, micro-markets, CPG, equipment sales, or B2B marketplaces is a plus but not required

Company Overview