[Remote] Process Management Associate, Provider Operations
Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company focused on leveraging technology to improve member experience. They are seeking a detail-oriented Process Management Associate to analyze and optimize business processes, collaborating with cross-functional teams to drive efficiency and effectiveness.
Responsibilities
- Conduct comprehensive analysis of existing business processes, including process mapping, data collection, and identifying areas for improvement
- Collaborate with stakeholders to gather requirements and determine process improvement objectives
- Develop and implement process improvement strategies, including the creation of process documentation, standard operating procedures, and workflow diagrams
- Utilize process management methodologies, such as Lean Six Sigma, to identify bottlenecks, inefficiencies, and areas of waste within existing processes
- Facilitate process improvement workshops and meetings, providing guidance and support to cross-functional teams
- Lead or participate in process improvement projects, ensuring successful implementation and achievement of desired outcomes
- Monitor and track process performance using appropriate metrics and tools, identifying trends and areas requiring further attention
- Prepare and present reports and recommendations to management, summarizing findings, progress, and outcomes of process improvement initiatives
- Collaborate with Technology, Product, and Engineering teams to identify and implement process automation opportunities
- Stay updated on industry best practices and emerging trends in process management, continually seeking opportunities to enhance processes and drive efficiencies
- Compliance with all applicable laws and regulations
- Other duties as assigned
Skills
- A bachelor's degree or 3+ years commensurate experience
- 3+ years of work experience in process management, process improvement or similar
- 2+ years of experience using process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks
- 2+ years of experience with end to end process management and mapping
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
- Bachelor's degree in Engineering, Business Administration, or other related field
- Lean Six Sigma Green Belt certification or higher
Benefits
- Employee benefits
- Participation in Oscar's unlimited vacation program
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company Overview
Company H1B Sponsorship