[Remote] Principal, Customer Success

Note: The job is a remote job and is open to candidates in USA. Folia Health is a company focused on personalized, data-driven healthcare solutions. They are seeking a Principal, Customer Success to manage sponsor relationships and translate research insights into commercial value for life sciences partners.

Responsibilities

• Own client relationships across multiple sponsors; serve as the clients’ primary point of contact and the person they always know to come to throughout the entire end-to-end research lifecycle
• Partner closely with the Folia Research team including, research scientists and data scientists, in order to ensure sponsors experience Folia’s science with full scientific credibility and clear commercial relevance
• Translate Folia research findings into commercially-usable outputs and lead client-facing deliverable presentations
• Support the Commercial team with renewals and account expansion: map accounts, surface the strongest insights, and hold the relationship connection

Skills

• Bachelor's degree required
• 6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally within life sciences, pharma, healthcare, or research services
• Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time
• Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value
• First principles thinking and a knack for turning insight into action
• Strong communication, relationship-building, and account strategy skills
• Advanced degree in a relevant field is a bonus

Benefits

• Stock option grants
• Bonuses
• Health, Dental, Vision, and 401k plan

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