Remote P&C Licensed Insurance Agent – Customer Service & Sales Specialist (Remote, Full‑Time, Flexible Shifts, Career Growth)

About careerzynith – A Global Leader in Business Process Management careerzynith is a world‑renowned Business Process Management (BPM) powerhouse that partners with more than 400 organizations across a broad spectrum of industries, including banking, healthcare, insurance, manufacturing, retail, logistics, telecommunications, travel, and utilities. Our mission is simple yet powerful: enable our clients to outperform their competition through relentless service excellence, innovative solutions, and deep domain expertise. With a robust onshore delivery hub in North America, careerzynith offers a stable, supportive environment backed by cutting‑edge communication networks and 24/7 operational capabilities. At careerzynith, we live by our CIRCLE of values – Client First, Integrity, Respect, Collaboration, Learning, and Excellence. These guiding principles shape every interaction, from client engagements to internal teamwork, and they create a culture where high performance is celebrated, continuous learning is encouraged, and every employee feels empowered to make a meaningful impact. Why Join careerzynith? Joining careerzynith means becoming part of a vibrant, high‑performing community that values your growth as much as its own success. You’ll enjoy a comprehensive benefits package, flexible work arrangements, and a clear pathway for professional advancement. Whether you’re looking to deepen your expertise in property and casualty insurance or expand your career into broader customer‑service leadership roles, careerzynith provides the tools, mentorship, and opportunities you need to thrive. Position Overview – Remote P&C Licensed Insurance Agent (Customer Service) We are seeking a motivated, customer‑focused professional to serve as a Remote P&C Licensed Insurance Agent. In this role, you will be the primary point of contact for both policyholders and insurance agents, handling inquiries, processing policy changes, and delivering exceptional service across multiple communication channels. Your expertise in property and casualty (P&C) insurance, combined with strong communication skills, will help clients navigate their coverage options and ensure their needs are met promptly and accurately.

Key Responsibilities

• Customer Interaction: Provide courteous, knowledgeable assistance to clients and agents via phone, email, and chat, addressing policy inquiries, billing questions, and service concerns.
• Policy Management: Process policy endorsements, cancellations, renewals, and other changes that require a P&C license, ensuring compliance with regulatory standards.
• Insurance Sales & Marketing: Identify opportunities to market appropriate insurance products, conduct needs assessments, and recommend coverage solutions that align with client risk profiles.
• Documentation & Accuracy: Accurately document all customer interactions in the CRM system, maintaining detailed records for future reference and audit compliance.
• Multi‑Tasking: Manage multiple simultaneous communications (e.g., handling several chat windows while on a call) without compromising service quality.
• Team Collaboration: Work closely with underwriting, claims, and operations teams to resolve complex issues and deliver seamless service experiences.
• Continuous Learning: Participate in ongoing training programs, stay current on product updates, and share best practices with peers.
• Shift Flexibility: Adhere to a flexible schedule that may include varied start times, weekend coverage, and shift bidding processes based on performance and preferences.

Essential Qualifications

• Minimum of 1 year proven experience in a customer service or sales role, preferably within the insurance industry.
• Valid Property & Casualty (P&C) insurance license and, if applicable, a Personal Lines license.
• Demonstrated knowledge of P&C insurance policies, underwriting guidelines, and billing procedures.
• Exceptional verbal and written communication skills, with the ability to convey complex insurance concepts in clear, understandable terms.
• Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint) and experience navigating multiple online applications simultaneously.
• Strong typing speed and accuracy, enabling efficient data entry while maintaining high service standards.
• Ability to work independently in a remote environment while staying aligned with team goals and performance metrics.

Preferred Qualifications & Additional Skills

• Experience with CRM platforms (e.g., Salesforce, Zendesk) and call‑center technologies.
• Prior expo