[Remote] Partner Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to proactive security solutions. They are seeking an experienced Partner Customer Success Manager to lead post-sales experiences for managed service partners, ensuring effective deployment and value realization of their NodeZero platform.
Responsibilities
- Own the Partner Lifecycle: Serve as the primary post-sales point of contact for a portfolio of MSSP/MSP/GSI partners—guiding them from onboarding and activation to value realization, enablement, and advocacy
- Drive Adoption & Enablement: Lead technical onboarding and hands-on training sessions to ensure partner teams can effectively use NodeZero and deliver measurable outcomes for their customers
- Build Strategic Relationships: Cultivate trusted relationships with partner stakeholders across delivery, technical, and executive roles to align on joint success and roadmap planning
- Measure & Optimize Performance: Monitor partner engagement, usage patterns, and customer outcomes to identify areas of opportunity, risk, and growth. Use data to inform strategic recommendations
- Resolve & Escalate: Serve as an escalation point for partner-related issues, collaborating with Support and Product to ensure fast, high-quality resolution
- Contribute to Partner Playbooks & Content: Create scalable partner resources, including guides, case studies, enablement sessions, and QBR frameworks
- Enable Joint GTM Success: Partner with Channel and Sales to support co-selling motions and drive mutual revenue growth through partner-led customer expansion
- Influence Product Direction: Relay structured feedback from partners to internal teams, helping shape the product roadmap with a deep understanding of partner needs and market dynamics
Skills
- 5+ years of experience in Customer Success, Technical Account Management, Channel Management, or Partner Enablement—preferably in cybersecurity or B2B SaaS
- Strong understanding of MSSP/MSP business models and their delivery of security services (e.g., SOC operations, vulnerability management, red teaming)
- Technical fluency in cybersecurity solutions and/or experience supporting highly technical users
- Demonstrated success building long-term relationships with partners, managing joint success plans, and driving retention and expansion
- Experience supporting revenue-based goals tied to partner adoption, NRR, or managed ARR
- Self-starter comfortable navigating ambiguity and scaling post-sales programs from the ground up
- Strong presentation, training, and interpersonal skills—able to engage both technical practitioners and executive stakeholders
- Proficient with CS tools like Salesforce, Gainsight, JIRA, and Confluence
- Willingness to travel to partner sites and industry events (~10–30%)
Benefits
- Equity package in the form of stock options
- Health, vision & dental insurance for you and your family
- A flexible vacation policy
- Generous parental leave
- Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence
Company Overview