[Remote] Outbound Contacts Representative 2
Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company, and they are seeking an Outbound Contacts Representative 2 to make outbound contacts to members and providers. This role involves performing follow-ups and ensuring timely responses to inquiries while working within defined parameters.
Responsibilities
- Represents the company by making outbound contacts to members and/or providers regarding a variety of issues
- Performs necessary follow up with members and/or providers
- Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards
- Makes decisions that typically focus on interpretation of area/department policy and methods for completing assignments
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Skills
- 1+ year experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role
- 1+ year of customer service experience
- Must reside in state of FLORIDA
- Bilingual - English, Spanish. Must be able to speak, read and write in both languages without limitations or assistance, must take a language proficiency assessment
- Able to work independently, remotely, and with minimal supervision
- Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues
- Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously
- Associate's or Bachelor's Degree
- Experience in a healthcare setting
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Company Overview