[Remote] Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Yugo is a trusted name for student housing globally, and they are seeking an Operations Specialist to join their team. The role involves providing on-site support and troubleshooting across properties, collaborating with Regional Property Managers to enhance operational efficiency and property performance.

Responsibilities

• Provide on-site troubleshooting and support for property management needs, including filling vacant positions and assisting with new hires
• Travel extensively, up to 90% of the time, with extended on-site stays averaging three weeks
• Conduct assessments of property performance and market conditions to identify areas for improvement
• Develop and execute action plans based on formal assessments in collaboration with Regional Property Managers (RPMs)
• Submit detailed reports on goals, actions taken, and outcomes upon assignment completion
• Train and coach on-site staff using job shadowing and hands-on techniques
• Lead by example in performing on-site office tasks
• Participate in interviewing, hiring, and training new team members
• Maintain regular communication with RPMs, VP of Operations, and Director of Leasing and Marketing
• Support the VP of Operations with ad-hoc projects when not on assignment
• Build productive relationships with corporate teams and ensure compliance with company policies
• Stay updated on property management practices and ensure compliance with all applicable laws
• Oversee the implementation of company policies and ensure consistent adherence across all sites
• Assist in monitoring property financials and performance metrics to identify improvement opportunities
• Provide feedback and recommendations to improve operational efficiency and property outcomes
• Address urgent property issues by working closely with on-site teams to resolve challenges quickly
• Assist with special projects, property audits, and other operational needs as directed by leadership

Skills

• Bachelor's degree or equivalent; or five to ten years related experience; or equivalent combination of education and experience
• General knowledge of all areas of successful multifamily property management
• Relevant experience running a property, even better at a university/college
• Travel up to 90%, including overnight and multi-day trips to multi-state location
• Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws required
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Experience within a fast paced, target driven environment with strong focus on sales and marketing
• Be proficient in working with technology and adaptable to online systems
• Driver's license required
• Carbon Literacy Certification or willingness to undertake training
• Two years regional property manager level experience preferred including prior experience overseeing multiple apartment properties
• Certificate or license in property management preferred
• Experience with RealPage property management software, preferred

Benefits

• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance
• 401k + 4% employer matching
• Three weeks of PTO
• Paid wellness time
• Paid volunteer time
• Paid YuDay
• Parental Leave
• 11 paid Holidays

Company Overview