[Remote] Mid-Atlantic Operations Manager

Note: The job is a remote job and is open to candidates in USA. Mobile Communications America is a trusted advisor for wireless communications, data, and security. They are seeking an experienced Regional Operations Manager to oversee operations in the Mid-Atlantic region, ensuring efficient service delivery and customer support while leading and developing team members.

Responsibilities

• Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support
• Lead, coach, and develop team members to drive performance, operational excellence, and professional growth
• Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region
• Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance
• Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows
• Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives
• Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives
• Perform additional responsibilities and special projects as needed

Skills

• 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment
• Demonstrated success in driving change management, process improvement, and team development
• Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies
• Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization
• Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence
• Proficiency with operational systems and reporting tools
• Experience in telecommunications, wireless communications, or related industries strongly preferred
• Experience with Ormandy and Tableau is a plus
• Bachelor's degree preferred; equivalent experience considered
• An individual who resides in Pennsylvania, Maryland, Virginia, or West Virginia is preferred

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

Company Overview