[Remote] Customer Service Representative - Insurance Spanish Bilingual

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. The role involves assisting members with their inquiries, providing personalized solutions, and maintaining a positive attitude in a dynamic environment.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Skills

• Bilingual skills in English and Spanish, are required
• Prior customer service experience
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, 'can-do' mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Recent call center experience preferred

Benefits

• Bilingual Fluency: English/Spanish fluency assessment provided
• Remote Training Schedule: Fulltime (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training) to support live calls; when scheduled, a weekday off will be provided.
• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities
• A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company Overview