[Remote] Medicare Customer Care Specialist (Active Health License Required)
Note: The job is a remote job and is open to candidates in USA. Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions. They are seeking a Medicare Customer Care Specialist to assist seniors in finding suitable Medicare plans, conducting third-party verifications, and answering customer inquiries regarding their new plans.
Responsibilities
- Accepting internal inbound calls from sales agents to conduct third party verification
- Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll
- Conduct HRA/MCA assessments
- Present options for Carrier mail order pharmacy
- Answer questions customer may have with their new plan
- Driving higher effectuation & long-term value for company
Skills
- An active Resident Health Insurance License and any additional certifications/licenses as required by CMS
- Ability to interact professionally with customers, addressing their needs and concerns effectively
- Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues
- Skills in Microsoft Office applications for organizing and tracking information
- Attention to detail and the ability to maintain accurate and organized records of customer interactions
- Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system
- Ability to explain complex healthcare information to clients in a clear and understandable manner
- Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies
- A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview