[Remote] Manager, Pharmacy Data Entry Operations

Note: The job is a remote job and is open to candidates in USA. Knipper Health is a company focused on pharmacy operations, and they are seeking a Manager for Pharmacy Data Entry Operations. This role is responsible for overseeing the Eagle and KRx Data Entry teams, ensuring operational efficiency, team engagement, and compliance with regulations.

Responsibilities

• Oversee day-to-day operations of the Eagle and KRx Data Entry teams, ensuring service levels, accuracy, and turnaround times are consistently met or exceeded
• Develop and implement aligned workflows and performance standards across both teams to create operational consistency and efficiency
• Identify opportunities to streamline processes, reduce duplication, and improve scalability across both data entry operations
• Collaborate with internal stakeholders to support launches, integrations, and ongoing optimization of pharmacy programs
• Leverage cross-departmental insights to strengthen data entry processes and improve overall pharmacy service delivery
• Serve as a central connector between the Eagle and KRx teams, actively working to build relationships, create shared goals, and celebrate joint achievements
• Champion team morale, contributor engagement, and retention efforts through inclusive leadership and transparent communication
• Foster a collaborative team culture that promotes mutual respect, shared learning, and consistent standards
• Encourage cross-training, peer learning, and exposure to team-specific strengths to develop well-rounded contributors
• Lead and support a team of supervisors, and team leads through performance coaching, training, and development
• Oversee onboarding, training, and competency development for all data entry staff; ensure contributors are fully equipped to perform in their roles
• Address performance trends through data, observation, and regular feedback conversations; provide ongoing support to drive growth and accountability
• Set clear goals and expectations, aligning team efforts with broader department and company objectives
• Maintain adherence to federal and state regulations, including HIPAA and Board of Pharmacy guidelines
• Ensure policies, procedures, and standard operating procedures (SOPs) are followed consistently across both teams
• Conduct regular audits to evaluate quality, accuracy, and compliance; implement improvements as needed to address gaps
• Monitor Key Performance Indicators (KPIs) to track individual and team performance
• Use performance data and trends to identify operational gaps, improve accuracy, and reduce turnaround time
• Prepare and deliver regular reports, highlighting successes, challenges, and opportunities for optimization
• Serve as a liaison between the data entry teams and internal/external stakeholders to ensure smooth communication and alignment
• Maintain a proactive feedback loop with contributors, ensuring they are informed, supported, and aligned with departmental initiatives
• Translate strategic priorities into actionable plans for the team and ensure consistent follow-through

Skills

• Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
• Minimum five (5) years of progressive experience in pharmacy operations, preferably within a mail order, PBM, or specialty pharmacy setting
• Minimum three (3) years of leadership experience in a regulated, high-volume healthcare or pharmacy environment
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Experience with HIPAA, PDMA, cGMP adverse events
• Experience with insurance procedures, drug reimbursement issues, and claim adjudication process
• Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
• Ability to read, write, speak, and understand the English language
• Registered and licensed pharmacy technician by the Indiana Board of Pharmacy in good standing
• Nationally certified through the PTCB or another approved certifying agency
• Bi-lingual, English and Spanish
• Project management experience
• Customer service evaluation and satisfaction experience

Benefits

• Comprehensive benefits package
• Full-Time benefits include access to health, dental, and vision insurance
• Retirement plan options
• Paid time off
• Paid parental leave
• Employee assistance programs
• Other perks
• Eligible employees may also have access to performance bonuses

Company Overview

Company H1B Sponsorship