[Remote] Manager, Operations and Services

Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Manager of Operations and Services organizes and leads the delivery of services in insurance tracking outsourcing while managing mortgage clients and associates.

Responsibilities

• Multi-tasking, managing competing deadlines, recognizing and offering solutions to process gaps or inefficiencies and driving delivery of expected results
• Providing input on staffing, budget analysis, and process improvement initiatives while managing to productivity expectations, Key Performance Indicators, and client contract expectations
• Demonstrate a solid understanding of HR policies and regulatory requirements, with the ability to interpret and apply them effectively. Manage employee relations matters and compliance protocols, ensuring alignment with organizational standards. Delegates these responsibilities to supervisory personnel as appropriate
• Implement and execute employee engagement strategies. Provide coaching and constructive feedback to team members to support team development and operational consistency. Offer guidance and support to direct reports, while independently resolving issues and escalating when appropriate
• Coaching, motivating, and engaging employees in high-pressure environments. Proven ability to lead, develop and mentor others to drive department's success
• Ability to influence beyond direct reports and collaborate cross-functionally across the organization. Develops and cultivates a strong working relationship with other functional areas within the organization. Understanding their goals and objectives while balancing the priorities of all parties involved in order to meet the business objectives
• Strategic alignment, decision-making, problem-solving, and the ability to analyze data to drive efficiency and improvement. Takes corrective action as necessary

Skills

• Strong background in financial oversite of cash
• Bachelor's degree (preferably in Business) or 4 years or insurance operations management experience
• Three years management experience
• Computer knowledge; proficient in Microsoft Office Suite
• Experience driving strategic initiatives to completion
• Experience managing internal and external relationships that may include clients and vendors
• Strong verbal and written communication, for both internal and external stakeholders, including presentation skills and messaging at the executive and/or client level
• Expertise in cash management oversite; preferred knowledge of general ledger and reconciliation functions
• Direct Experience in leading other leaders. Experience in managing large numbers of associates
• Knowledge of finance, banking, and mortgage
• Process Improvement, such as, Lean Certificate, Six Sigma Methodology, etc

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