[Remote] Manager, IT Operations

Note: The job is a remote job and is open to candidates in USA. Corza Medical is dedicated to providing exceptional service and products to surgical providers. The IT Operations Manager will lead the IT Operations team, ensuring efficient and secure operations while driving continuous improvements and maintaining operational resilience.

Responsibilities

• Manage the IT Operations team, providing coaching, mentorship, feedback, and performance evaluations
• Ensure cross training of IT Operations team, assuring redundant support is always available
• Accountable for project planning of IT Operations initiatives - scope included, target timelines, and vendor communication
• Accountable for escalation from Operations team members and other IT functions
• Drives continuous improvements within the IT Operations ensuring best practice and procedures, develops processes to deliver consistent results
• Define, document, and continuously refine IT Operations processes (incident, problem, change, onboarding/offboarding) to improve efficiency, scalability, and user experience
• Identify opportunities to automate and streamline manual processes to improve scalability, reduce errors, and increase team capacity
• Ensure consistency in service delivery across regions, teams, and systems by standardizing tools, workflows, and documentation
• Oversee device asset management and procurement and access control procedures
• Accountable for the IT Operations asset inventory and renewal cycle
• Manages the implementation of new technologies within IT Operations and lead the coordination/communication with impacted parties
• Communicate systems status, outages, deficiencies and progress on resolution
• Research and review (or oversee the process) new technologies and analyzes their application to current operational needs
• Build a team and manage direct reports, including hiring, day-to-day management and development

Skills

• A bachelor's degree in computer science or related technical experience
• 7 + years of IT experience and a minimum of 3 years of work experience in a leadership capacity required. Global experience a plus
• Experience with managing and building out offshore resources
• Experience with implementing and supporting Office 365, MS Azure and Cloud based systems
• Experience with VMWare Cluster, vCenter management, Nimble Storage, HP Server/Network hardware
• Hands-on experience in Microsoft Server, Exchange Online, Active Directory/Azure AD, MS SQL, Palo Alto Firewall
• Proven leadership, coaching, and teambuilding skills
• Ability to explain technical concepts and theories to non-technical audiences
• Highly self-motivated who can deliver results
• Strong negotiation and prioritization skills
• Able to influence others and effect change of direction, while keeping participants fully engaged
• Excellent oral, written and interpersonal communication skills
• ITIL certification and experience preferred

Benefits

• Medical
• 401K
• Vacation and sick time
• Paternal leave
• Other benefits

Company Overview