[Remote] Senior Product Designer
Note: The job is a remote job and is open to candidates in USA. Asurion is seeking a Senior Product Designer to lead the design strategy for creating intuitive customer experiences across various platforms. This role involves collaborating with cross-functional teams and utilizing research and data to drive measurable customer and business outcomes.
Responsibilities
- Lead experience outcomes across major partners
- Own end-to-end design for partner customer journeys, and strategic initiatives from discovery and service selection through support, checkout, and engagement
- Design cohesive experiences
- Define cohesive experience strategy across digital, physical, and service touchpoints
- Translate insight into actionable priorities
- Use research, data, journey mapping, prototyping, and testing to identify customer and associate needs and turn them into actionable, scalable solutions
- Drive cross-functional alignment
- Work with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality, consumer-first experiences
- Influence leaders and roadmap priorities
- Define quarterly experience direction for customer domain and influence roadmap priorities through evidence-based storytelling, customer insights, and design rationale
- Prototype, test, and iteration
- Validate concepts early, measure outcomes, and refine designs to improve usability, satisfaction, conversion, retention, or operational efficiency
- Raise the design bar
- Set visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft quality
Skills
- Substantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impact
- Experience leading major, complex, cross-functional initiatives spanning multiple teams and product areas
- Strong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive design
- Strong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iteration
- Ability to balance customer needs, associate workflows, business outcomes, technical feasibility, and store operating realities
- Experience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineering
- Demonstrated ability to influence leadership through clear design strategy, storytelling, and well-framed tradeoffs
- Experience mentoring designers and elevating team capability through critique, coaching, and sponsorship
- Defines experience strategy for a customer domain
- Identifies systemic opportunities across journeys and channels
- Resolves competing priorities using customer, business, and operational data
- Creates clarity and momentum in ambiguous problem spaces
- Influences organizational decisions without formal authority
- Drives measurable customer and business outcomes
- Experience defining multi-quarter experience strategy
- Experience influencing Leadership decisions
- Track record driving strategic change across a product area
- Experience sponsoring or developing emerging design leaders
- Uses AI-assisted workflows to accelerate research, synthesis, ideation, and prototyping
- Applies AI tools to improve design quality and team effectiveness
- Evaluates opportunities for AI-enabled customer and associate experiences
Company Overview
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