Remote – Leisure Air Desk Travel Consultant
About the position The Auto Club Group is seeking a prospective Leisure Travel Consultant who can deliver excellent customer satisfaction through service and sales of ACG travel products to our Members and clients. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. Leisure Travel Consultants Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environment. Determine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriate. Cross sell membership to align with the ACG Connected Member Vision Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares. Receive, investigate, and provide timely resolution to travel problems and issues. Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS) Plan and book complex international and domestic itineraries, hotel, car and rail reservations Meet or exceed established performance, production and quality standards Learn and use a variety of travel related information including geography and travel resource material Work independently with minimal supervision Arrange travel itineraries for small groups Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups Offer advice on the destination and be knowledgeable about making transportation and accommodation requests Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars.
Responsibilities
- Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environment.
- Determine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriate.
- Cross sell membership to align with the ACG Connected Member Vision
- Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares.
- Receive, investigate, and provide timely resolution to travel problems and issues.
- Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)
- Plan and book complex international and domestic itineraries, hotel, car and rail reservations
- Meet or exceed established performance, production and quality standards
- Learn and use a variety of travel related information including geography and travel resource material
- Work independently with minimal supervision
- Arrange travel itineraries for small groups
- Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
- Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
- Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
- Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars
Requirements
- High school diploma or equivalent
- Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions.
- Car, Hotel and Insurance knowledge
- Knowledge and Skills: Tourism nomenclature
- North American geographical relationships
- Worldwide reference sources
- Perform basic mathematical skills including percentages
- Communicate effectively in the work environment and with the public
- Plan and organize with an attention to detail and accuracy throughout the selling/servicing process
- Work in a team environment to promote member/customer satisfaction
- Knowledgeable about passport and visa requirements for international travelers
- Knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations
Nice-to-haves
- Certified Travel Counselor designation, college level coursework, technical school or related work experience.
- Experience as a lead/senior travel agent.
- Advanced sales techniques
- Experience using Sabre Red
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more