[Remote] Legal Assistant

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications using real-time behavioral data. They are seeking a Legal Assistant to support the Legal team by managing legal workflows, document management, and compliance tasks while leveraging AI tools to improve efficiency.

Responsibilities

• Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
• Own legal calendaring across filings, renewals, and compliance obligations
• Coordinate invoice processing and vendor payments with Finance
• Manage physical mail, board prep logistics, and note-taking for key Legal meetings
• Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
• Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
• Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
• Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
• Proactively identify gaps in document management and suggest improvements
• Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
• Maintain compliance calendars with visibility across Finance, HR, and Legal
• Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
• Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review
• Partner with the Sr. Legal Ops Manager to identify and ship process improvements
• Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager
• Act as a coordination point across Legal initiatives, keeping things organized and moving

Skills

• 2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm)
• Strong organizational skills and high attention to detail — you catch things others miss
• Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work
• Experience managing documents, calendars, and administrative workflows at volume
• Ability to juggle multiple workstreams and shift priorities without dropping the ball
• Clear communication skills and comfort working cross-functionally
• Demonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibility
• Experience supporting an in-house Legal team at a SaaS or tech company
• Hands-on experience building or improving workflows through AI tools or automation
• Familiarity with contract workflows and basic legal documents (NDAs, order forms, DPAs)
• Experience with entity management tools or corporate filings
• Familiarity with CLM tools such as LinkSquares or similar platforms
• Project management or paralegal training or certification

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview