[Remote] Key Account Customer Success Associate_Chineses vertical

Note: The job is a remote job and is open to candidates in USA. Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market. The Key Account Customer Success Manager is responsible for building and maintaining long-term relationships with key enterprise clients, ensuring they fully leverage the company’s POS solutions to maximize business value.

Responsibilities

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams
• Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction
• Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value
• Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow
• Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs
• Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness
• Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions
• Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges
• Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform
• Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements
• Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements
• Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams

Skills

• Advanced Microsoft skills, especially in Excel and Powerpoint
• Strong execution skills
• Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments
• Self-motivated and capable of leading initiatives independently while contributing to team success
• Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software
• Strong verbal and written communication skills
• Bilingual proficiency in English and Mandarin
• Ability to Commute: Remote
• Bachelor's degree or higher in the related areas
• 2+ years of experience in customer success management
• Familiarity with POS systems and business processes within the retail industry
• Willingness to travel: 25%

Benefits

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview

Company H1B Sponsorship