[Remote] IT Manager - Network Operations

Note: The job is a remote job and is open to candidates in USA. Enterprise Mobility is a leading provider of mobility solutions, and they are seeking an IT Manager for their Network Operations team. The role involves leading day-to-day operations, managing a team of network engineers, and ensuring effective collaboration across IT to deliver innovative solutions.

Responsibilities

• Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
• Provide leadership, guidance, and support to ensure effective team performance and development
• Coordinate with senior management and other departments to align NetOps objectives with organizational goals
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
• Handle escalations, both internal/external, and manage support from different levels, which includes quarter backing P1 incidents
• Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
• Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues
• Provide overall expertise with all Network Operations functions
• Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS, Arista and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
• Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches
• Oversee the resolution of break/fix issues and ensure high standards of service delivery
• Act as an escalation point for complex issues and outages impacting high-revenue locations
• Partner with third-party providers for tier 1 support and manage escalation processes
• Lead and coordinate larger network projects, ensuring timely and successful completion
• Collaborate with project teams to plan, execute, and monitor network infrastructure projects
• Identify, influence, and drive opportunities to further our cloud networking objectives
• Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
• Develop and implement processes and procedures to optimize network operations and improve efficiency
• Monitor performance metrics and ensure compliance with service level agreements (SLAs)
• Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration task

Skills

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 6+ years of related experience
• 2+ years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc
• Must be able to work 4 pm CST to 1 am CST
• Experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
• Experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
• Experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
• Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience
• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Experience with the following Network Technologies is preferred
• Prefer experience working in a large technology/ network environment
• Awareness and understanding of AWS or Azure technologies, products, and services
• Awareness and understanding of core networking concepts and technologies
• Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
• Adept at improving outcomes through proactive coaching and development at all levels
• JIRA and ServiceNow background

Benefits

• Market-competitive pay
• Comprehensive healthcare packages
• 401k matching & profit sharing
• Schedule flexibility
• Work from home opportunities
• Paid time off
• Organizational growth potential

Company Overview