[Remote] Independent Account Executive - CST/MST (Remote)

Note: The job is a remote job and is open to candidates in USA. OPENLANE is a technology company that builds a digital marketplace for used vehicles. They are seeking an Independent Account Executive to support customer retention and acquire new accounts, acting as a liaison for dealerships and ensuring an exceptional customer experience.

Responsibilities

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support

Skills

• 3-5 years of related sales and/or account management experience
• Strong understanding of online technologies and proficiency in Google Suite offerings
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
• Excellent oral and written communication skills, with a focus on customer service
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time
• Proven ability to work autonomously and stay focused in a remote work environment
• Experience with Salesforce
• Bachelor's Degree
• Experience with DOMO or other data analysis tools
• Experience working with Slack
• Automotive experience

Benefits

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Company Overview