[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. RightRev is a rapidly growing SaaS company specializing in revenue recognition automation. They are seeking a Strategic Customer Success Manager who will own the post-sale journey, understand client workflows, and advocate for product evolution while bridging the gap between clients and technical teams.

Responsibilities

• Root Cause Discovery: Move beyond surface-level symptoms, digging into client data and process flows to understand the why behind technical or reporting friction
• High-Fidelity Routing: Act as the primary filter for technical escalations, documenting issues with such detail and logic that Engineering has everything they need to act
• Leveraging Tools : Utilize all available resources, including AI (LLMs), internal experts, and usage logs, to bridge technical gaps and translate Accounting-speak into Product-logic
• Trust-Based Outreach: Build multi-threaded relationships across Finance, RevOps, and IT by being the most reliable person in the room
• Client Advocacy: Be the strong-willed voice of the customer internally, pushing for product enhancements and long-term resolutions that improve the overall user experience
• Advocacy Pipeline: Build a stable of referenceable customers by solving their core problems, making them ready for case studies, testimonials, or Executive Advisory participation
• Success Mapping: Partner with clients to document their fiscal goals and track progress against a clear path to ROI
• Expansion Scouting: Identify Expansion signals and growth trajectories, setting the stage for the Director of Operations to execute seamless renewals and upsells
• Risk Management: Proactively identify and flag At-Risk accounts early, creating actionable plans to resolve friction before the renewal cycle

Skills

• 3-6 years in a SaaS Customer Success or Account Management role, ideally within a high-growth environment
• A strong professional background in accounting or finance, including a firm, demonstrable understanding of revenue recognition principles (ASC 606 / IFRS 15)
• Direct experience working with the Quote-to-Cash / Order-to-Cash lifecycle and familiarity with ecosystem tools like Salesforce and NetSuite
• A detective approach to problem-solving. You don't stop until you understand the link between a client's process and the data outcome
• The ability to articulate complex technical issues clearly to Engineering while speaking confidently to Finance Directors
• Comfortable working in a remote-first environment as a department of one, creating your own processes and driving change through persistence
• Experience managing high-complexity enterprise accounts with deeply integrated SaaS architectures

Benefits

• A collaborative, customer-focused culture
• Competitive compensation + equity
• 100% remote-first flexibility
• Opportunities for career growth across departments
• Exposure to modern RevOps tools and enterprise deal cycles

Company Overview