[Remote] Implementation Engineer
Note: The job is a remote job and is open to candidates in USA. Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems. The Implementation Engineer will oversee on-site installation, system testing, and software integration to ensure successful deployment of automation solutions.
Responsibilities
- Assist the pre-sales team in warehouse site environment surveys and provide technical support
- Participate in pre-project site planning and confirmation of basic conditions
- Supervise and execute on-site installation, testing, and integration tasks (covering hardware such as robots, conveyor lines, racks, and floor markers) to ensure compliance with project design standards
- Coordinate multi-party resources to advance implementation progress
- Report daily project progress and synchronize key information with internal teams and clients
- Systematically manage on-site technical assessments, risk analysis, and environmental compliance checks
- Resolve technical issues during implementation in a timely manner
- Collaborate with software teams to complete system deployment and joint debugging
- Participate in automation process validation and integration testing
- Assist in resolving cross-system issues related to WMS systems, PLCs, and network components
- Participate in project acceptance
- Conduct client training and provide onboarding guidance
- Handle initial troubleshooting of hardware failures, routine inspections, maintenance, and service feedback post-launch
Skills
- Bachelor's degree or above in Mechanical Engineering, Industrial Engineering, Robotics, Electrical Engineering, Computer Science, or a related field
- Basic understanding of warehouse automation, material handling equipment, and warehouse operations
- Strong analytical and problem-solving skills with the ability to quickly learn new technologies and systems
- Basic knowledge of Linux/Unix systems and familiarity with Python or Bash scripting
- Basic understanding of networking concepts, including VPNs, firewalls, and routers
- Familiarity with AutoCAD, Visio, Microsoft Office, and basic data analysis
- Strong communication and interpersonal skills, with the ability to collaborate effectively with customers and cross-functional teams
- Fluent in English
- Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations
- Internship, academic project, or up to 1 year of experience in robotics, warehouse automation, AGV, ACR, AMR, or related automation systems is preferred
- Chinese proficiency is preferred
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