[Remote] Franchise Operations Consultant

Note: The job is a remote job and is open to candidates in USA. Driven Brands is North America's largest automotive services company, and they are seeking a Franchise Operations Consultant to provide support and coaching to franchisees and Center Managers. The role focuses on improving franchisee performance and profitability while ensuring adherence to brand standards and delivering exceptional customer experiences.

Responsibilities

• Achieves position Goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory (East/Central US)
• Center support through in-center visits and virtual coaching sessions (60%+ travel required)
• Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
• Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements
• Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability
• Document all activity in FranConnect, including but not limited to additional Meineke Operations tracking, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences
• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed
• Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually
• Attend Meineke Annual Convention and drive franchisee attendance to the event, participate in Meineke Operations & Training meetings and any other corporate organized events as needed
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Meineke Operating system through coaching methodology
• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers
• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies
• Communicate and implement new/current company initiatives
• Responsible for ensuring the timely, and accurate reporting for the territory
• Understand and deliver the obligations within the franchise agreement

Skills

• 7 years Automotive experience in sales, service, or operations
• 2 years of multiunit management experience a plus
• Strong analytical, communication, and presentation skills
• Ability to influence and implement positive change to drive the best result for the company
• Knowledge and understanding of point of sales systems and other software solutions
• Understanding and ability to use Microsoft office suite, Smartsheet, and Google docs

Benefits

• Quarterly bonus based on meeting performance-based metrics
• A variety of health and wellness benefits including paid time off and holiday pay
• Get early access to 50% of your earned wages at any time through our myFlexPay program

Company Overview