[Remote] Field Service Engineer (Electron Microscopy)(REMOTE)
Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a leading company in the healthcare industry, seeking a Field Service Engineer specializing in Electron Microscopy. The role involves supporting the installation, maintenance, and repair of advanced electron microscopy systems, while ensuring exceptional customer service and collaboration with engineering teams.
Responsibilities
- Install, maintain, repair, and calibrate electron microscopy systems, including:
- Conduct scheduled preventive maintenance to ensure optimal system performance
- Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software
- Provide technical support to customers and collaborate with other field service engineers to resolve service challenges
- Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime
- Travel to customer sites to install equipment, perform repairs, and support system operation
- Document service activities and submit detailed field service reports
- Provide training and technical guidance to customers on system operation and maintenance
- Follow all safety procedures and quality standards while servicing equipment in laboratory environments
- Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement
- Support updates to technical documentation and service procedures
- For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource
Skills
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems
- 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems for Field Service Engineer I
- 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation for Field Service Engineer II
- 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues for Field Service Engineer III
- Valid driver's license
- Ability to travel up to 75% within assigned territory
- Ability to lift up to 50 lbs. and work in laboratory environments
- English proficiency required, additional languages beneficial
- Excellent customer service and communication skills
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office and service management software
- Strong analytical and problem-solving abilities
- Ability to work independently in a field-based environment
- Ability to train and support customers on system operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated commitment to safety protocols and quality standards
- Demonstrated success contributing to customer satisfaction goals
- Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
- Experience diagnosing and repairing ultra-high vacuum (UHV) systems
- Experience working with high voltage equipment
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
- Ability to read and interpret technical documentation, schematics, and system diagrams
Benefits
- Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview