[Remote] Field Service Engineer - Aesthetic, Medical & Dental Lasers (Philadelphia / NJ)
Note: The job is a remote job and is open to candidates in USA. Fotona® USA is a leader in aesthetic, medical, and dental laser innovation. They are seeking a Field Service Engineer to provide exceptional technical service and support to customers across the East Coast and the United States, focusing on laser installations, preventive maintenance, and repairs.
Responsibilities
- Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
- Instruct customers and staff in applications and operations of the equipment (training provided)
- Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
- Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
- Ensure proper compliance with applicable FDA regulations provided by the company
- Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner
- Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees
- Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times
Skills
- Minimum Associate's or Technical Degree required
- Clear and friendly communication style with excellent command of English
- Exceptional attention to detail
- Ability to write correspondence and emails to customers
- Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
- Work well as a team member and independently with minimal or no supervision
- Microsoft Office, Excel, Outlook, and Word skills
- Ability to travel up to 75%
- Ability to work flexible hours, including some evenings and weekends
- Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods
- Ability to analyze, test, and repair electronic equipment
- Bachelor's Degree preferred
- Education or experience with photonics, electronics, biomedical engineering, or similar preferred
- Customer service and/or field service experience is a strong plus
Benefits
- Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
- 401(k) with matching
- Advancement opportunities within a fast-growing and industry leading company in healthcare
Company Overview