[Remote] Engineering Management and Reporting (EEMR) Technical Staff (VA ESOM)

Note: The job is a remote job and is open to candidates in USA. Kentro is a company committed to innovation and collaboration, seeking to hire Engineering Management and Reporting (EEMR) Technical Staff to support their Veterans Affairs ESOM contract. The role involves executing endpoint management and reporting tasks to enhance the agency's enterprise endpoint ecosystem, ensuring data accuracy and supporting operational efficiency.

Responsibilities

• Execute day-to-day engineering and operational activities across endpoint management platforms (e.g., Intune, MECM/SCCM, JAMF) and associated reporting tools
• Develop, maintain, and enhance operational reports, dashboards, and metrics related to endpoint health, compliance, and performance
• Build and maintain web-based SQL reports and Power BI dashboards to support both operational monitoring and leadership reporting
• Validate and analyze endpoint data to ensure accuracy, consistency, and alignment across reporting outputs
• Contribute to the development of enterprise reporting artifacts, including dashboards, scorecards, and recurring operational reports
• Collaborate with cross-functional teams to gather data, understand reporting requirements, and support data-driven decision-making
• Identify reporting gaps, data inconsistencies, and process inefficiencies, and recommend improvements
• Support the documentation of reporting logic, data sources, and processes to ensure transparency and repeatability
• Contribute to continuous improvement efforts across endpoint management and reporting capabilities
• Develop and maintain dashboards that provide visibility into endpoint health, performance, and service delivery
• Support the creation and refinement of enterprise scorecards summarizing endpoint management performance and compliance metrics
• Produce recurring technical support reports, including summaries of Level 4 support activities and trend analysis
• Translate operational data into clear, structured outputs that support both technical teams and leadership stakeholders

Skills

• Minimum of 5+ years of relevant experience in Endpoint Engineering, Endpoint Management, Reporting, or Enterprise IT Operations
• Hands-on experience working with endpoint management platforms such as Intune, MECM/SCCM, JAMF, or similar tools
• Experience developing reports and dashboards using SQL, Power BI, or similar reporting and analytics tools
• Solid understanding of endpoint lifecycle management, including configuration, patching, compliance, and performance monitoring
• Ability to work independently on defined tasks while contributing to a broader team effort
• Strong attention to detail, particularly in data validation and reporting accuracy
• Ability to identify data discrepancies or reporting gaps and elevate findings to the EEMR Lead
• Effective communication skills, with the ability to present information clearly to both technical and non-technical stakeholders
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Host and attend charity galas/events

Company Overview