[Remote] HPS Account Manager I

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that focuses on enhancing operations through great teams. The Health Plan Solutions Account Manager I is responsible for managing client contracts and relationships, ensuring service delivery, and identifying revenue opportunities.

Responsibilities

• Prepares, monitors, and manages budget and revenue expectations for assigned client(s)
• Works with client(s) to develop project approach and implementation plans
• Oversees development and implementation
• Reports to management on progress toward strategic account growth and business goals
• Communicates/interfaces regularly with client(s)
• Directs HMS contract operations to ensure successful delivery of services to client(s)
• Identifies and continually seeks new sources of revenue
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded
• Manages client relationship; responsible for ensuring client satisfaction
• Identifies sales opportunities and assists the account management team with successful close of sale (including proposal development process)
• Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities
• May oversee additional account management staff (i.e. Account Mgr I)
• Supports collaboration between account management team, internal departments and operations staff

Skills

• Ability to demonstrate exceptional customer service and follow up skills, to negotiate, collaborate, and manage expectations, resolve problems, and develop opportunities with clients
• Bachelor's degree or higher
• Three (3) to seven (7) years of relevant work experience
• Ability to manage projects required
• Proficient with Microsoft Excel, Word, Access, and PowerPoint
• Experience in one of the following areas preferred: Health insurance, Client service/business to business, Healthcare policy, Industry with high level of compliance (i.e. Finance)
• Holding a Professional Project Management Professional (PMP) certification is preferred
• Knowledge of SQL or Micro Strategies preferred

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Company Overview