[Remote] Director of Operations Strategy (General Liability)

Note: The job is a remote job and is open to candidates in USA. Sedgwick is a leading claims management services company that values its employees and fosters a caring culture. The Director of Operations Strategy will provide strategic leadership for the Target General Liability program, focusing on operational execution, client service delivery, and program initiatives to achieve high-quality outcomes and successful client partnerships.

Responsibilities

• Provides strategic leadership and oversight for a Large National Client program across both operational execution and client service delivery
• Directly oversees the GL Non-Litigation Claims Manager and GL Litigation Supervisor to ensure alignment across litigated and non-litigated operations
• Leads operational performance management activities including claim quality, inventory management, cycle time, litigation trends, and financial outcomes
• Oversees client stewardship, operational reporting, analytics, and presentation of program performance and strategic initiatives
• Partners with client stakeholders and internal operational leadership to develop, implement, and monitor program improvement initiatives
• Translates operational and financial data into actionable insights and strategic recommendations to improve claim outcomes and operational effectiveness
• Serves as the primary coordination point between operations, analytics, client stakeholders, and executive leadership to ensure consistent execution of program objectives
• Performs other duties as assigned
• Supports the organization's quality program(s)
• Travels as required
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
• Provides support, guidance, leadership and motivation to promote maximum performance
• Provides cross-functional leadership and operational coordination across GL operational and support teams

Skills

• Bachelor's degree from an accredited college or university
• Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience
• Thorough knowledge of General Liability claims management practices and operational leadership principles
• Strong operational leadership and organizational management skills
• Excellent oral and written communication, including presentation skills
• Strong analytical, organizational, and problem-solving skills
• Excellent interpersonal, facilitation, and negotiation skills
• Strong understanding of operational analytics and performance management
• Ability to interpret operational and financial data and communicate actionable insights
• Ability to lead cross-functional teams and drive organizational alignment
• Strong client partnership and strategic collaboration skills
• PC literate, including Microsoft Office products and reporting platforms
• Ability to manage multiple priorities in a fast-paced, client-driven environment
• CPCU, ARM, AIM, and/or AIC certifications

Benefits

• Medical
• Dental
• Vision
• 401k and matching
• PTO
• Disability and life insurance
• Employee assistance
• Flexible spending or health savings account
• Other additional voluntary benefits

Company Overview